At Loretta Wanders, we want you to be fully satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.
1. Returns Eligibility
1.1. Returns are accepted within 3 days of receiving your order.
1.2. Items must be unused, in their original packaging, and in resellable condition.
1.3. We do not accept returns for:
- Used, damaged, or altered products.
- Items marked as “Final Sale” or “Non-Returnable.”
2. Return Process
2.1. To initiate a return, contact us at [email protected] with your order details.
2.2. Once your return is approved, you will receive return instructions.
2.3. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
3. Refund Policy
3.1. Refunds will be processed within 3 business days after we receive and inspect the returned item.
3.2. We do not refund shipping charges unless the return is due to our error.
4. Exchanges
4.1. We allow exchanges for defective or incorrect items.
4.2. To request an exchange, contact us within 3 days of delivery.
5. Damaged or Defective Items
5.1. If you receive a damaged or defective product, please contact us within 3 days with photos as proof.
5.2. We will offer a replacement or full refund at no additional cost.
6. Non-Returnable Items
6.1. Certain items such as personalized products, clearance items, and electronic travel tech are non-returnable.
7. Contact Us
If you have any questions about our Return and Refund Policy, please contact us:[email protected]